Gay Meyer is the AVP of HR Operations for USAA and is responsible for HR operations for the Phoenix campus and the development of an integrated strategy across all USAA regions to include Colorado Springs, Tampa, and Dallas. She is also accountable for ensuring all regions meet 100% of their hiring goals, hire the best talent and provide exceptional employee experiences.
Gay calls Phoenix home and is actively engaged with HR communities, local government officials and the military installations to develop a Greater Phoenix employment branding strategy that supports the growth of USAA’s workforce in our state. Gay wants to ensure all employees can bring their whole self to work and is a very active member of USAA’s enterprise diversity and inclusion programs. She leads the D&I integration team on the Phoenix campus. In addition, she is extremely passionate about helping other women develop leadership skills. She started the first Lean-In Circle in San Antonio and is an active member many local women’s groups and communities.
Prior to her HR role, Gay served as the executive over Change Management for the enterprise. In addition to leading many large-scale change initiatives, her team was responsible for governing the methodology and tools for the practice. She has over 28 years of experience in Organizational Effectiveness and Change Management and is passionate about helping companies create more efficient, agile organizations by understanding change impact and the benefits of early adoption. Prior to joining USAA in January 2010, she was a part of IBM’s Organization Design and Strategy practice where she led change programs for many global transformation and technology-based solutions at Mobil Oil, Exxon, Prudential, Pharmacia, Pfizer, UPS, Campbell’s, Heinz and others. This work took her to over 40 countries and included several long term international assignments in Asia and Europe.
Gay and her husband, John, are the proud parents of two grown children, a daughter who lives and works in Chicago and a son who proudly served in the USMC and is working as a football coach and teacher in Georgetown, Texas. In 2016, they welcomed their first grandchild, Beckett, into the family.